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Satellite FAQs
What is satellite?
Satellite internet provides high-speed internet access to anyone in the contiguous United States that has a clear view of the southern sky. This technology uses satellites orbiting the Earth to transmit and receive data, enabling users in rural and remote areas to connect to the internet.
Are there satellite data caps?
Satellite plans often come with unlimited data. However, if you exceed your plan's Priority Data limit, your internet speed may be reduced during peak usage times. This ensures that all users can enjoy reliable service even during busy hours.
How does satellite internet work?
Satellite internet works by sending your requests to a satellite in space, which then relays the information back to a ground station connected to the internet. This process allows for high-speed access regardless of your location, provided you have a clear line of sight to the southern sky.
Can I get satellite anywhere?
Yes, satellite internet is available in almost every area of the United States, including rural and underserved regions. As long as you have a clear view of the southern sky, you can access satellite internet services.
What is required for installation?
For satellite internet installation, you need a clear view of the southern sky and a compatible computer. A certified installer will set up the satellite dish and ensure everything is connected properly for optimal performance.
What does the installation process look like?
The installation process involves a certified installer coming to your location to assess the best placement for the satellite dish. They will then install the dish and connect it to your modem/router, ensuring everything is operational.
How quickly will I be able to use the service?
In many cases, you can have next-day installation. After installation, you can start using the service immediately, provided all equipment is set up correctly.
What non-professional installation items are not covered in my plan?
Your service plan typically does not cover the installation of wireless routers, any customization that requires special materials, or structural modifications to hide parts of the satellite system. For these enhancements, you can consult your installer for options.
How fast can I expect the satellite internet service to be?
Satellite internet offers various speed packages, allowing you to choose the one that fits your needs. Speeds can range from basic browsing to high-definition streaming, depending on your selected plan.
What plan will fit my lifestyle?
Choosing a satellite internet plan depends on your online activities. If you stream videos, work from home, or have multiple devices connected, you may want a plan with higher speeds and data allowances.
What computer systems are required for satellite?
Satellite internet is compatible with both Windows and Mac operating systems. As long as your device meets the minimum requirements and has an Ethernet port or supports Wi-Fi, you should be able to connect easily.
Can I connect a wireless router?
Yes, satellite internet plans typically include a modem/router combo, allowing you to connect multiple wireless devices to the internet easily.
Can I run a VPN with satellite?
You can use a VPN with satellite internet, but keep in mind that it may result in reduced speeds. It's advisable to choose a VPN that is optimized for satellite connections for the best experience.
What is the benefit of getting satellite?
The main advantage of satellite internet is its availability in remote areas where traditional broadband services may not be accessible. It provides reliable internet access for those living in rural communities.
